Filipino Baby Clothes
Where and how to complaint CEBU PACIFIC AIR in the Phils? We bought the Ticket in Hk.?
Last Aug 16, 2007 when they lost and found my husband’s luggage going t Manila from Hong Kong.We planned this trip after I gave birth of our first and long- awaited baby. we wil celebrate his 1st birthday in Manila with our Filipino friends and will baptized him in Catholic too. BUt Cebu Pacific lost the bggage of my husband. After 3 days, when we’ll going back to Hk (where we reside), we found his luggage in the warehouse without any sticker. The damage and inconvenience they caused us cannot be computed. NOBODY out of the 10 tel nos and 10 people we ar edealing with, can even tell us, what we will do. . the shmae it brought us I cant tell. My complaint right now, we bought some clothes for replacement, but they dont want to pay it back, coz I only have the credit card receipts.I got no receipt because nobody fr Cebu Pacific told me what to do they dont even entertain us. Hk office said,we have to claim from Mnaila office, bcos the mistake was done by them.
That is such a shame. They should have tagged your luggage. You trusted them with it and agreed to their terms. They should pay. If talking to them does not work, file a lawsuit. Airlines are already having enough problems, so if you threaten them with a lawsuit they might give in. Also report them to the BBB (Better Business Bureau). They investigate these things and let the public know. I found some contact information just in case you hadn’t tried this already. Congratulations on the baby and sorry for what you had to go through.
http://www.cebupacificair.com/help/contact.html
Contact Us
We’d love to hear from you! To make a booking via phone or for feedback, questions and suggestions, please contact Cebu Pacific through the following:
Call Center
Manila Office:
Tel: +63-2-70-20-888
Cebu Office:
Tel: +63-32-230-8888
Hong Kong and Korea: Please contact our international offices, below.
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Guest Service
Airline Operations Center Building
Manila Domestic Airport Complex
Old Domestic Road
Pasay City
Philippines 1301
Contact Number: +63 2 853 9872
Telefax Number: +63 2 853 0113
E-mail: customerservice@cebupacificair.com
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Product Ideas
E-mail: productideas@cebupacificair.com
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Summit Club Member Service Center
Manila Office:
16th Floor, Equitable PCI Tower
San Miguel Avenue, Pasig City
Philippines
Philippine Toll Free: 1-800-1888-2582
Tel: +63-2-638-1746
Fax: +63-2-634-6621
E-mail: summitclub@cebupacificair.com
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International Offices
In Korea:
Global Air System Co. Ltd.
Rm 902 Kwang Hwa Mun Bldg
211 Sejongno, Chongno-Ku, Seou,l Korea 110-822
Tel: +822-370-8533 or 36
Fax: +822-3708-8570
In Hong Kong:
Unit 407 Mirror Tower
61 Mody Road, Tsimshatsui East Kowloon, Hong Kong
Tel: (+852)-2722-1499, (+852)-2722-0609
Fax:
In Singapore:
Metro Tours Singapore PTE LTD
11 Cavenagh Road
#01-06/07 Holiday Inn Park View, Singapore 229616
Tel. 65-6735-7155
Fax No.: 65-6735-7592
Pen Travel and Tours Singapore PTE LTD
304 Orchard Road,
#03-75 Lucky Plaza, Singapore 238863
Tel. 65-6737-9231 / 65-6735-1600 to 02
Fax No.: 65-6735-1604
Worldwide Aviation Sales PTE LTD
100 Tras St.
109-01 Amara Corporate Tower, Singapore 079027
Tel. 65-6220-5966
Fax No.: 65-6220-3173
In Kuala Lumpur:
Skyzone Tours & Travel SDN BHD
Lot 3.05-08, 3rd Floor, Shaw Parade,
Changkat Thambi Dollah, 55100 Kuala Lumpur, Malaysia
Tel No.: 603-2141-8588
Fax No.: 603-2148-4198
Bestour & Travel (M) Sdn Bhd
Lot 3.10 3rd Flr. Wisma Cosway,
Jalan Raja Chulan, 50200 Kuala Lumpur, Malaysia
Tel No.: 603-2142-1741
Fax No.: 603-2143-2048
Golden Deluxe Travel Service Agency Sd. Bhd.
10-1 Jalan Khoo Teik Ee,
Off Jalan Imbi, 55100 Kuala Lumpur
Tel No.: 603-2144-9888 / 6888
Fax No.: 603-2142-8631 / 603-2144-4245
In Bangkok:
Thai Sky NTT Tours Co., Ltd.
1362 Suthisarnvinijchai Rd.,
Dindaeng, Bangkok 10400, Thailand
Tel No.: 662-693-7888 / 6550
Fax No.: 662-693-7575
Nancy Aviation Co. Ltd.
322/8 Surawongse Watthanakarn Bldg. (Gems & Jewelry Towers)
Grd Flr. Surawongse Road, Bangrak, Bangkok 10500, Thailand
Tel No.: 662-266-4751 to 3 / 662-267-1230 to 4
Fax No.: 662-238-4521 to 2
In Jakarta:
Pt. Andalan Usaha Cemerlang
Jl. Petogogan 1 No.33 – Kebayoran Baru,
Jakarta Selatan 12120, Indonesia
Tel No.: 6221-7279-0111
Fax No.: 6221-7279-0222
Iwata Tours & Travel
Jl. Sultan Agung No. 58 D,
Jakarta 12970 Indonesia
Tel No.: 6221-8370-0245 / 49
Fax No.: 6221-8370-0252
In Taipei:
Aviation Travel Services Co. Ltd. (GSA for 5J)
8F-1 NO.146, Sung Chiang Rd.,
Taipei, Taiwan, R.O.C.
Tel: 886-2-2563-3331 / 886-2-2567 8955
Fax No.: 886-2-2541-8892
In Shanghai:
Shanghai China International Travel Service Ltd.
CITS Building, NO.1277 Beijing Road(W),
Shanghai, China 200040
Tel: 86-21-51572336 / 86-21-62899997
Fax No.: 86-21-62892511
Shanghai Citic International Travel Co. Ltd.
Rm 1609, 1018, Xikang Road,
Shanghai, China 200060
Tel: 86-21-51780659 / 86-21-51780606
Fax No.: 86-21-32270623
Shanghai Junli Air Service Co., Ltd.
Rm.503 NO.8 Lane 394 Yan An Xi Road
Shanghai, China 200040
Tel: 86-21-62488287
Fax No.: 86-21-62481731
Shanghai Spring International Travel Service Co. Ltd.
2/F, 1558 Ding Xi Road
Shainghai, China 200050
Tel: 86-21-62401497 / 86-21-62101454
Fax No.: 86-21-62523734
In Xiamen:
Xiamen Far-Step Business & Exhibition Service Co., Ltd.
1F Huihao Plaza, No.43 Meihu Road,
Siming District, 361004, Xiamen Fujian China
Tel: 86-592-2235858
Fax No.: 86-592-2650516
Xiamen International Airport Group
West Side Terminal GaoQi, Xiamen China 361006
Tel: 86-592-5738816
Fax No.: 86-592-8967718
Xiamen Runxin Company Limited
Unit 1211-1213 Menren Kong Tower
Xiaher Road, Xiamen, China
Tel: 86-592-3993922-27
Fax No.: 86-592-2071948
In Guangzhou:
G.Z. Meiya Air Service & Tour Co. Ltd.
RM 1809 Main Tower, G.D. International Hotel
339 Huanshi Dong Lu, Guangzhou, China 510098
Tel: 86-20-22372818
Fax No.: 86-20-22373109
Hong Thai International Travel Service Ltd. (Guangzhou)
Rm.A-D, 7/F., Guang Fa Garden Building
No.498 Huangshidong Road, Guangzhou, China 510075
Tel: 86-20-87608833
Fax No.: 86-20-87604355 / 86-20-87606146
In Macau:
New Sintra Tours Ltd.
Macau Pier Office
Rm. 2003 Nova Jetfoil Terminal
Tel: 853-28728050
Fax No.: 853-28728053
STDM Tours-Travel Agency Ltd.
Downtown Office: 18-A
Avenida Do Conselheiro Ferreira De Almedia, R/C, Macau
Tel: 853-28355700
Fax No.: 853-28355736
Macau Express Travel Ltd.
Head Office : RU Francisco H. Fernandes
NO.47, R/C AE, EDF “Hotline” Macau
Tel: 86-21-28823366
Fax No.: 86-21-28823300
Avenida De D. Joao IV No. S 2-6-B R/C U Macau
Tel: 853-28383366
Fax No.: 853-28383300
In Hanoi:
EXOTISSIMO TRAVEL VIETNAM COMPANY LIMITED
26 Tran Nhat Duat Street,
Hoan Kiem District, Hanoi Vietnam
Tel: 84-4-8282150
Fax No.: 84-4-8282146
Nam Thanh Travel
No.4 Hang Mam Street,
Hoan Kiem District, Hanoi, Vietnam
Tel: 84-4-9262144
Fax No.: 84-49262157
Global Distribution System Company Limited
5 Ly Thuong Kiet St.,
Hoan Kiem Dist., hanoi, Vietnam
Tel: 84-4-9347348/43
Fax No.: 84-4-9347242/99
In Ho Chi Minh (Saigon):
EXOTISSIMO TRAVEL VIETNAM COMPANY LIMITED
4th Floor, Saigon Finance Center,
9 Dinh Tien Hoang Street, District 1, Ho Chi Minh City, Vietnam
Tel: 84-8-8251723
Fax No.: 84-8-8295800
Lac Hong Voyages Co. Ltd.
71/2/24 Nguyen Bac Street,
Ward 3, Tan Binh District, Ho Chi Minh City, Vietnam
Tel: 84-8-991 9260, 84-8-991, 9219/991 9256
Fax No.: 84-8-9919257
Global Distribution System Company Limited
Travel House, 170-172 Nam Ky Khoi Nghia,
District 3, Ho Chi Minh City
Tel: 84-8-9330777
Fax No.: 84-4-9302928
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